My client is a global leader in personal care, small appliances, and professional beauty products. They are urgently looking for a talent to support and sustain business growth.
Position Summary:
The IT Support Specialist is responsible for providing advanced technical support to the business while supporting and maintaining core IT infrastructure services. This role serves as a senior escalation point for complex technical issues, ensures high availability of systems, and partners closely with IT infrastructure, security, cloud, and business teams to maintain reliable, secure, and scalable IT operations.
The position requires strong hands-on technical expertise, excellent customer service skills, and the ability to work independently across multiple technologies and locations.
Key Responsibilities:
Act as a senior escalation point for complex desktop, laptop, mobile, and application support issues
Diagnosing and resolving issues across Windows and MacOS systems, Microsoft 365, and collaboration platforms
Support employee onboarding and offboarding processes, deployment and configuration of new hardware including user access and line-of-business applications
Assist with system and endpoint patching, upgrades, and lifecycle management
Collaborate with global cloud and infrastructure teams on migrations, deployments, and optimization initiatives
Provide hands-on and remote support for infrastructure incidents, service requests, and problem management
Ensure incidents and service requests are resolved within defined SLAs and operational standards
Follow IT security best practices and ensure compliance with corporate security policies
Support Endpoint Security Initiatives, including MFA, access reviews, and vulnerability remediation
Identify, document, and escalate security incidents or potential risks as required
Coordinate with managed service providers, hardware/software vendors, and internal IT teams across multiple locations
Participate in IT projects such as office openings, infrastructure upgrades, and cloud initiatives
Contribute technical input toward standardization, process improvement, and operational efficiency
Maintain accurate and up-to-date documentation for systems, procedures, and support processes
Qualifications:
5–8+ years of experience in IT support, systems administration, or infrastructure support
Strong experience supporting Windows and MacOS environments, including Microsoft 365
Hands-on experience with Active Directory, Azure AD, and endpoint management tools (Intune, JAMF, or similar)
Solid understanding of networking fundamentals, including DNS, DHCP, and TCP/IP technologies
Experience leading or supporting VoIP system migrations from traditional PBX environments
Experience working within a global, multi-site organization
Demonstrated security awareness or experience supporting compliance and security initiatives
Relevant certifications preferred (Microsoft, CompTIA, ITIL, or similar)
Strong leadership, communication, and interpersonal skills with the ability to collaborate effectively across teams
Excellent troubleshooting and problem-solving skills with the ability to resolve complex technical issues
Proven ability to work independently, manage priorities, and make sound decisions under pressure
Self-motivated, innovative, and committed to continuous learning and professional growth
If you are interested in this position, please write down your current and expected salary in your application.
Thank you
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