Location: Wavre | Company: MyData-TRUST SA
MyData-TRUST is looking for a Technical Support Specialist to join its IT team and support a growing user environment. The role sits within an Apple-first ecosystem (macOS managed via Jamf), combined with Microsoft 365, Entra ID and Okta.
This position is focused on delivering reliable, structured and user-oriented support, within a well-defined framework of processes and standards.
Key responsibilities
* Provide day-to-day L1/L2 technical support to end users
* Diagnose and resolve hardware, software and system-related issues
* Install, configure and maintain user devices (primarily macOS)
* Manage and follow up on tickets, ensuring proper prioritization and documentation
* Apply IT procedures and standards consistently
* Escalate issues in a clear and structured manner when required
* Support and guide users in their daily use of tools
Technical environment
* Apple: macOS, Jamf (or other Apple MDM), endpoint security (FileVault, etc.)
* Microsoft: Windows 11, Microsoft 365, Entra ID, Intune
* Identity: Okta (SAML, SCIM)
* Network: Cisco Meraki
* Scripting and automation: zsh/bash, PowerShell, basic API integrations
Profile
* 2 to 6 years of experience in IT support (L1/L2)
* Recent, hands-on experience with macOS is required
* Experience with an Apple MDM solution (Jamf preferred)
* Solid knowledge of Microsoft 365 and Entra ID administration
* Basic scripting skills (zsh, bash or PowerShell)
* Bachelor’s degree in IT or equivalent experience
* French and professional English (minimum B2)
* Ability to work on-site in Wavre
What we are looking for
* Strong service mindset and user focus
* Ability to work in a structured and process-driven environment
* Autonomy once guidelines are defined
* Clear and concise communication
* Reliability and consistency in execution
Nice to have
* Jamf certifications
* Exposure to security standards (ISO 27001/27002, GDPR, CIS, etc.)
* Knowledge of Zero Trust and modern identity practices
* Experience with automation tools
This role is best suited for a junior to mid-level profile who is pragmatic, reliable, and comfortable operating within a structured environment, with a strong focus on support and service quality.
If you are interested, feel free to apply or reach out for more information.