Responsibilities
* Define and implement new business subprocesses aligned with business architecture and strategic objectives
* Analyze and optimize existing processes to improve efficiency, customer satisfaction, and risk management
* Continuously monitor process performance using KPIs, customer feedback, and operational insights
* Conduct detailed process analysis, assessments, and improvement studies
* Collaborate with business, IT, and operational teams to ensure effective process implementation
* Maintain clear, standardized, and user-friendly process documentation
* Ensure compliance with internal policies and external regulations (Legal, Compliance, Risk, Audit)
* Support application changes by contributing to requirement definition and testing activities
* Drive change management activities, ensuring smooth adoption of new or updated processes
* Provide post-implementation support and respond to user queries
* Actively participate in Agile ceremonies and contribute to sprint planning and backlog execution
* Work closely with Product Owners to deliver high-value user stories within sprint timelines
Skills
Technical & Business Skills
* Strong experience in business and process analysis
* Expertise in process improvement methodologies and techniques
* Knowledge of risk management and control frameworks
* Experience with process modeling tools and flowchart creation
* Familiarity with testing processes and preparing demos
* SharePoint knowledge (preferred)
* Payments domain knowledge (nice to have)
Soft Skills
* Excellent analytical and problem-solving abilities
* Strong communication and stakeholder management skills (written and verbal)
* Ability to influence, negotiate, and convince stakeholders
* Proactive and solution-oriented mindset
* Strong organizational and structuring capabilities
* Customer-focused approach
* Team player with strong collaboration skills
* Adaptability to Agile working environments