Start: ASAP
Languages: English, French and Flemish is an added bonus
About the Role
I am looking for an enthusiastic and knowledgeable Head Waiter to join a vibrant team in for a fantastic Restaurant!
This role is perfect for someone who loves great food, busy service, and leading a tight-knit front-of-house crew.
You’ll take pride in delivering top-tier guest experiences, leading by example, and helping the team master every aspect of service.
Your Key Responsibilities
Menu & Service Mastery
1. Become an expert on all food, drink, and wine offerings—including pairings, ingredients, preparation methods, and any dietary/allergy options
2. Stay updated on daily specials, menu changes, and guest promotions
3. Coordinate with the bar and kitchen on pacing and order delivery, ensuring smooth workflow and timely service
Floor & Guest Management
4. Know the restaurant’s layout, table numbers, and special areas for seamless service flow
5. Greet guests, build rapport, and guide them through the menu, always aiming to enhance their experience
6. Handle all types of payments and ensure accurate processing
Core Values & Standards
7. Model and uphold the restaurant’s core values in every interaction
8. Follow health, food safety, and emergency procedures at all times
9. Lead pre-shift setup and manage closing routines with attention to detail
Leadership & Team Coordination
10. Delegate tasks for maximum efficiency; motivate and mentor staff throughout each shift
11. Prioritize essential service tasks such as taking orders, processing payments, and resolving issues
12. Deliver clear, effective communication to both staff and guests, both verbally and with any service tools
13. Address guest requests and complaints calmly and promptly, turning challenges into positive experiences
Upselling & Revenue Growth
14. Train and inspire the team to upsell, from recommending drinks and side dishes to closing with dessert and coffee
15. Focus on empty glasses, timely refills, and consistently suggesting menu add-ons
Active Tasks (During Busy Service)
16. Speed up table turns without sacrificing quality
17. Manage meal timing and coordinate across kitchen and bar
18. Ensure requests and special dietary needs are handled efficiently and clearly
19. Maintain a visible leadership presence on the floor, ready to jump in where needed
20. Monitor team energy, helping everyone stay motivated and coordinated
What You Bring
21. Proven experience in a high-energy, guest-focused restaurant environment
22. Strong knowledge of food and drink menus, with passion for sharing that with team and guests
23. Natural leadership skills: organized, approachable, and a confidence-builder for colleagues
24. Expertise in troubleshooting, problem-solving, and handling challenging situations with grace
25. Ability to manage timing, coordinate multiple moving parts, and adapt to the unexpected
26. Commitment to health, safety, and upholding brand values at all times
27. Drive to deliver memorable experiences, motivate your team, and continually raise the bar
PLEASE NOTE THAT YOU HAVE FULL WORKING RIGHTS IN BELGIUM AS MY CLIENT WILL NOT SPONSOR ON THIS OCCASION.