Technical Support Specialist
We are seeking a highly skilled IT professional to provide technical support for our systems, infrastructure, and applications. The ideal candidate will have a strong background in IT, excellent troubleshooting skills, and the ability to work effectively in a team environment.
Main Responsibilities:
* Implementing, maintaining, managing, and monitoring installed systems, infrastructure, software, and hardware.
* Troubleshooting technical issues and identifying solutions to software and hardware problems.
* Managing multiple open cases/support tickets at once.
* Ensuring issues are fully closed off and communicated to internal clients.
* Providing accurate reporting, documentation, and technical knowledge.
* Supporting the release of new applications and testing new technology and applications.
* Aiding in shaping how IT supports the business as a whole via contributions to the service desk and the change management processes.
* Meeting SLA objectives including reaction and resolution times for managed tickets.
* Supporting on IT projects (Security, Infrastructure, Development).
* Deploying infrastructure and applications and ensuring they are in line with corporate policies.
* Managing that the IT infrastructure, systems, and applications are secure, reliable, and deployed in an efficient way.
* Implementing a comprehensive patch management strategy aligned with IT goals, planning and coordinating the deployment of patches, reviewing reports, and compliance status.
* Conducting security events analysis reporting, identifying and managing incidents, etc.
Requirements:
* At least 3 years of experience in a similar software engineering role.
* Familiarity with Office 365, Windows server, network management, hardware, software, etc.
* Detailed knowledge of Windows, Linux, and macOS operating systems.
* Hands-on experience and ability to troubleshoot user-level related network issues.
* Knowledge of or interest in learning more about information security, business continuity, compliance management, and overall understanding of IT service management.
* Dynamism, problem-solving, self-teaching, customer-orientation, and teamwork.