About the Organization
Our client is an internationally renowned professional services organization within the legal sector, with a strong presence across Europe. The IT function is centrally coordinated and consists of more than 100 IT professionals worldwide. Local offices are supported through a combination of on-site IT presence and centralized support teams.
For the Brussels office, we are currently looking to strengthen the local IT support capacity with a dedicated IT Support Analyst / Engineer. This role will serve as the primary IT point of contact on-site while being fully embedded in a broader regional and international IT structure.
Your Role
As an IT Support Analyst, you will ensure smooth day-to-day IT operations and deliver high-quality user support. You are visibly present in the office and combine hands-on technical support with a strong service-oriented mindset.
Key Responsibilities
On-site IT Support
* Act as the first point of contact for all IT-related questions and incidents
* Provide 1st line and limited 2nd line support
* Support Microsoft environments (Windows, Microsoft 365, Active Directory)
* Assist with user and device management
* Support business and legal applications used within the organization
Workplace & Infrastructure Support (execution-focused)
* Set up and maintain workstations and user equipment
* Support meeting rooms, Teams Rooms, AV setups, and connectivity issues
* Perform basic hardware interventions and local troubleshooting
* Manage IT equipment inventory (laptops, phones, peripherals)
Service Delivery & Escalation
* Escalate complex issues to regional or international IT teams
* Support implementation of centrally defined IT changes, updates, and rollouts
* Work according to ITIL-based processes and service standards
* Contribute to basic documentation and user guidance
User Support & Proactive Role
* Ensure a visible, approachable IT presence in the office
* Support and guide users in their daily IT usage
* Identify recurring issues and propose practical improvements
* Support internal training on IT tools and meeting room technologies
Your Profile
Technical Skills & Experience
* 4–6 years of experience in IT support or service desk roles
* Strong knowledge of Microsoft environments (Windows, Microsoft 365, Active Directory)
* Experience with user and device management
* Familiarity with tools such as Microsoft Intune and ServiceNow is a plus
Soft Skills
* Strong customer and service orientation
* Calm, patient, and professional in user-facing situations
* Clear communicator, able to bridge technical and non-technical users
* Proactive, solution-oriented, and pragmatic mindset
* Comfortable working within international IT standards and processes
* Interest in new technologies and digital tools (including AI) is a plus
Languages
* English: required
* French and/or Dutch: strong advantage
Offer
* Long-term opportunity within a stable and internationally recognized organization
* Professional yet approachable working environment with a collaborative culture
* Exposure to a broad range of technologies within a global IT structure
* Office located in Brussels (Brussels South area), easily accessible by public transport
* Competitive compensation (indicative: approx. €4,000 gross)