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Account manager - smb shop latam - são paulo (mandarin speaker)

TikTok
Directeur de clientèle
Publiée le 22 mai
Description de l'offre

Responsibilities

* Raise the bar: Be results focused, grow revenue, educate and lead strategic conversations with SMB clients. Spot opportunities to drive scalable impact via compelling sales propositions that can be pitched en masse with minimal customization.
* Make your own discoveries: Grow a deep understanding of TikTok's products, processes and tools, adapting to diverse client needs and objectives. Demonstrate expertise in all matters relevant to your book of business, including escalation and troubleshooting to resolve client issues.
* Assume ownership: Bring a passion for helping businesses achieve results, partnering with small and medium sized clients to optimize and improve the performance of their TikTok campaigns and identify programmatic ways to do this at scale. Understand their business objectives and determine the right course of action with a view to helping them grow their business.
* Deliver value at scale: Use scalable tools, data, and insights to prioritize and plan your client engagement strategy across a wide book of business. Tapping into your industry knowledge, sales experience, and product expertise, determine what engagement level (light touch to in-depth relationship building) is required to meet client needs.
* Embrace change as an opportunity: You will have a growth mindset: learning if you don't understand, accepting challenges, growing through failure; viewing uncertainty as an opportunity to thrive.
* Collaboration creates value: Seek to support new team members as they learn about our products and processes. Share your knowledge and empower your peers. Liaise with cross-functional teams on structuring and executing operational and strategic initiatives.


Qualifications

* 5+ years full-time sales, account management or agency experience, managing clients at scale.
* Experience in managing Cross Boarder and International Sellers.
* Strong understanding of the digital advertising ecosystem.
* Experience of self-serve platform, auction, or programmatic ad products is a plus.
* Proven track record of reaching and exceeding sales goals with a large book of business.
* Mandarin proficiency is required because the role involves frequent communication with global teams and stakeholders across Chinese-speaking markets.
* Preferred: Passionate about TikTok marketing, and up for the challenge of building something from the bottom up.
* Preferred: Creative, out-of-the box thinking with a willingness to experiment.
* Preferred: Comfort with analyzing insights and data to find macro and micro opportunities to deliver value to client, team, and the SMB channel.


About ByteDance Brazil

ByteDance is a global incubator of platforms at the cutting edge of commerce, content, entertainment, and enterprise services - over 2.5 billion people interact with ByteDance products, including TikTok.


Why Join Us

Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day. We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. Join us.


Diversity & Inclusion

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach.


TikTok Accommodation

TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at

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