As a CS DACH for the Medical Industry your responsibilities are:Act as the primary point of contact for customers in the DACH region, addressing inquiries and resolving issues promptly.Process and manage customer orders accurately and efficiently.Handle customer inquiries, complaints, specific demands, ...Handle returnsCoordinate with internal departments to ensure timely delivery of products and services.Maintain and update customer records in the system to ensure accuracy.Provide product information and guidance to customers in the life science industry.Support the sales team with administrative tasks and customer follow-ups.Monitor and handle customer complaints to achieve effective resolutions.Contribute to process improvement initiatives within the customer service department.A successful CS DACH for the Medical Industry should have:Strong communication skills in German and English, both written and spoken.Experience in customer service (within the life science or medical industry is a plus)Proficiency in using SAPProblem-solving skills and a customer-focused approach.Organizational skills and attention to detail.Ability to work collaboratively in a team environment.Our customer offers you:A competitive salary packageFull benefits packageAn opportunity to work in the dynamic life science industry.A permanent position with a supportive and professional work environmentIf you are passionate about customer service and the medical industry, this is the perfect opportunity for you. Apply now to join a leading organization in the life science sector!