Ph3Young Graduate – Management Consulting Analystbr/Customer Insight Delivery | Accenture Song /h3 pbAbout Accenture Song /b /p pAccenture Song is the world’s largest tech‑powered creative group. We combine strategy, consulting, creativity, and technology to help organizations reinvent how they connect with their customers and create meaningful experiences at scale. /p pbYour future role /b /p pAre you analytical by nature, curious about experience, and motivated by change? /p pDo you enjoy working across industries, problem spaces, and project types? Are you eager to turn data and insights into real, tangible impact? /p pAs a bManagement Consulting Analyst /b in our bCustomer Insight Delivery /b team, you will help organizations rethink and transform how they care for their customers. You will work at the intersection of bdata, customer insight, technology, and delivery /b, contributing to projects that reinvent customer experience and customer care models across industries. /p pThis role is ideal for a bYoung Graduate /b with a strong analytical mindset who embraces variety, learning, and impact in a fast‑changing consulting environment. /p h3bWhat you’ll do /b /h3 pAs part of our team, you will contribute to customer transformation initiatives combining advisory and delivery. Because our work is highly diverse, your role will evolve from one project to another — in scope, industry, and responsibilities. /p pAt the core of our work, we enhance customer experience across industries through bthree key pillars /b: /p h3bData‑driven knowledge /b /h3 ul liAnalyze customer data and call center interactions (e.g. speech‑to‑text outputs) /li liIdentify drivers, prioritize opportunities, and define solutions that improve customer experience /li /ul h3bTechnology enablement /b /h3 ul liSupport the design and implementation of chatbots and GenAI accelerators /li liImprove customer care journeys and advisor efficiency through digital solutions /li /ul h3bStrategy definition /b /h3 ul liAnalyze end‑to‑end customer and service processes /li liCo‑create innovative and optimized ways of working, from pain points to target operating models /li /ul h3bWhat we’re looking for /b /h3 h3Education /h3 ul liYou hold a bMaster’s degree /b (any educational background) /li /ul h3Skills interests /h3 ul liStrong analytical mindset and enjoyment of data‑driven problem solving /li liInterest in bcustomer experience, service transformation, and consulting /b /li liCuriosity for bdigital and customer‑related technologies /b (e.g. CRM platforms, conversational AI, customer analytics) /li liAbility to combine bthinking (analysis) /b with bdoing (delivery) /b /li /ul h3Mindset (Young Graduate) /h3 ul liCurious, adaptable, and motivated by variety and change /li liEager to learn and continuously develop new skills /li liComfortable working in bmultidisciplinary and diverse teams /b /li /ul h3Languages /h3 ul liFluent in bEnglish /b /li liFluent in bFrench and/or Dutch /b (both is a strong asset) /li /ul h3What we offer /h3 ul liHigh‑impact consulting projects across multiple industries /li liExtensive training and learning opportunities throughout your career /li liA collaborative, diverse, and supportive culture /li liCompetitive salary package including: ul li13th month holiday allowance /li li20 + 12 holidays /li liLaptop smartphone /li liHospitalization group insurance /li liBonus program /li /ul /li liHybrid working model (Brussels office, client site remote) /li liGreen mobility options /li liFlexible rewards benefits platform /li liAnd many more benefits /li /ul /p #J-18808-Ljbffr