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Join Our Team as a Customer Service Specialist!
Are you passionate about delivering outstanding customer support and providing timely solutions? As a Customer Service Specialist, you'll play a key role in ensuring customers receive top-notch assistance, building strong relationships, and contributing to a seamless customer experience.
Your Key Responsibilities
Daily Communication: Act as a primary point of contact for customers, sales managers, logistics, production planning, and supply chain teams regarding orders, ensuring smooth operations.
Order Management: Handle order processing, confirmations, and proactively plan customer deliveries. Keep an eye on stock levels and suggest available materials to customers to ensure they’re always satisfied.
Customer Monitoring: Keep track of customer sales plans, quotas, and order books. Step in when needed to optimize the process and ensure smooth order execution.
Pipeline Order Handling: Manage the order pipeline efficiently and proactively act when required to maintain seamless service.
Reporting & Sustainability: Provide necessary reports and support customers with sustainability-related queries, offering solutions to meet their environmental goals.
Collaboration: Share knowledge across customer service teams and contribute to continuous improvement initiatives within your role.
Vereisten
What We Are Looking For
Educational Background: A Bachelor’s degree in a relevant field and experience in customer service or sales environments.
Language Skills: Fluent in English and German (additional languages like Spanish, Italian, or French are a huge plus!).
Proactive & Problem-Solver: You have a commercial mindset and a knack for solving problems, always offering alternative solutions to ensure customer satisfaction.
Communication Skills: Excellent verbal and written communication skills. You’re a team player with a positive attitude who can engage with people across all levels.
Multitasker: You thrive under pressure, managing multiple tasks and deadlines with ease.
Tech-Savvy: Comfortable working with various ERP systems and proficient in MS Office tools.
Aanbod
What We Offer
Exciting Career: Become part of an international company with great opportunities for professional growth.
Comprehensive Training: You’ll receive in-depth training to get up to speed and excel in your role quickly.
Competitive Remuneration: Enjoy a competitive salary, along with attractive benefits.
If you're ready to take your career to the next level and be part of an energetic, dynamic team, apply now!
We can’t wait to meet you.
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