Zaventem | Customer Service Representative (German Market) | DE - EN | 2 days homeworking | International player | €3200 – €3800 gross
Employment conditions
For this Customer Service Representative role, our client offers an attractive and competitive compensation package:
* Gross monthly salary between €3200 and €3800, depending on experience
* Meal vouchers (€7)
* Eco vouchers
* Hospitalisation and group insurance
* Homeworking allowance (€40/month)
* Annual bonus:
* Collective bonus (recently approx. €2800 net, depending on company performance)
* Individual KPI bonus up to 6% of annual salary
* 30 days of leave (including ADV days)
* 2 days of homeworking per week (after training period)
* Flexible working hours (start between 08:00 and 09:00)
* Interim contract (approx. 6 months, with the possibility of a permanent contract after a positive evaluation)
Your new role
As a Customer Service Representative, you are responsible for the end-to-end follow-up of customers on the German market within an international B2B environment.
Your responsibilities include:
* Processing orders in SAP (mainly incoming orders via email)
* Full A-to-Z customer order management, from order entry to invoicing
* Communication with the German factory and logistics hubs (Germany, the Netherlands, USA)
* Follow-up of deliveries and transport coordination via internal and external partners
* Monitoring strict deadlines and delivery timelines (including 48-hour change cut-offs)
* Customer communication (90% email, occasional phone contact for urgent matters)
* Maintaining and updating customer data and master data in SAP
* Setting up new customers in collaboration with other departments
* Supporting export-related processes (backup for Asian orders, including logistics documents, Letters of Credit, container shipments, etc.)
* Handling customer complaints in cooperation with specialised internal teams
* Invoice follow-up and coordination with the credit department
You will manage your own customer portfolio together with one colleague and ensure fast, accurate and high-quality service to customers.
Your profile
For this role, we are looking for someone who:
* Has at least 2 years of experience in a Customer Service role
* Has solid experience working with SAP and order processing systems
* Is comfortable in complex and international customer environments
* Speaks German fluently (must – native level required)
* Has a good command of English (internal working language)
* Knowledge of Dutch and/or French is a strong plus
* Experience in export or logistics processes is a major asset
* Works accurately, remains calm under pressure and is solution-oriented
* Is a strong team player with a customer-focused mindset
* Is proactive and willing to suggest improvements
About the company
You will join an international player active in more than 30 countries and part of a large industrial group.
* Small office in Zaventem (±50 employees)
* Highly international Customer Service team (9 different nationalities)
* Informal, open and collaborative culture
* No dress code and a friendly working atmosphere
* Strong focus on teamwork, ownership and communication
* Close cooperation with the German factory and international hubs
* A dynamic environment where initiative and improvement ideas are valued
Practical information
* Start date: ASAP
* Working regime: 39h/week (with ADV days)
* Homeworking: 2 days per week after training
* Training period: 2 weeks on-site
* Contract: interim assignment (approx. 6 months)