Unlock Your Potential as a Cloud Excellence Leader
About the Role
We are seeking an experienced leader to spearhead our Cloud Center of Excellence. As a key member of our team, you will be responsible for guiding our business in harnessing the full potential of cloud technology.
The ideal candidate will have a strong background in vendor management, cloud environments, and agile team leadership. Experience with ITIL is a plus, but not mandatory.
You will work closely with our managed services partner and cloud vendors to ensure seamless integration and efficient service delivery. Additionally, you will collaborate with other teams to align on ITSM processes and promote cloud adoption throughout the organization.
This is a unique opportunity to shape the future of our cloud strategy and contribute to the growth of our company. If you are a results-driven professional with a passion for innovation, we encourage you to apply.
Key Responsibilities:
* Lead the Cloud Center of Excellence like a scrum master on an agile team
* Be the main contact point for the Cloud managed service partner and the Cloud vendor
* Work together with the Cloud managed service provider for new services, contract changes, invoicing, monitoring SLAs, …
* Dispute and Escalation Management: Assist the Vendor and Contract Manager and regional IT teams with escalations and disputes
* Be a cloud ambassador towards the organization and support in creating training material/documentation
* Ensure adherence to the ITSM processes for the solution lifecycle: Incident & Request, Change, Problem, Event & monitoring, Knowledge, Configuration, CMDB among the principal ones
Requirements
To succeed in this role, you will need:
Experience Requirements:
* Vendor management experience preferably with managed service providers
* Experience with a cloud environment
* Experience in leading teams in an agile way
* Experience with ITIL is a plus
Technical Skills:
* Good cloud knowledge is a plus (AWS or Azure)
Non-technical Skills:
* A person with a passion for the job
* Objective-oriented, self-organized and self-driven
* End user-centric and business-minded
* Able to bring structure to the unstructured
* People manager
* A high degree of learning capabilities
* Team player
* Creative Problem Solving
* Result/goal-oriented
* Security minded
* Ability to continuously improve / find always a better way
* Strong verbal and written English Language skills are a must
What We Offer
In return, we offer a friendly, family-like atmosphere, plenty of opportunities to grow and develop, a culture known for respectful interaction, ethical behavior, and integrity, an organization that uses diversity as a driver of performance, potential to see your ideas realized and make an impact, new challenges, and new things to learn every day.
Prerequisites:
* a pleasant working environment
* opportunities for personal and professional development
* flexible work arrangements
* on-going training and education opportunities
Working Conditions:
* work from home possibilities
* pleasant working environment
* diverse and dynamic working group
* challenging tasks and projects