Position Summary
The B2B Account Manager Office is responsible for expanding Nespresso's presence among Belgian companies (Business & Institutions) with 50 to 250 employees. The role focuses on acquiring new customers, managing around 100 existing accounts, boosting sales (coffee, machines, accessories) and maintaining strong customer relationships. Prospection is a critical priority, as finding and converting new leads drives the growth of the business. It requires creativity, initiative, autonomy and perseverance.
A day in the life of a B2B Account Manager Office
* Manage the full sales cycle: from identifying prospects and generating leads to closing contracts and onboarding new customers
* Act as the single point of contact (SPOC) for assigned customers, maintaining continuous communication
* Develop tailored, customer-specific solutions while following Nespresso guidelines
* Prepare and deliver proposals, product demonstrations and presentations
* Introduce new products and drive additional sales through up- and cross-selling
* Conduct prospecting activities: cold visits, calls, professional fairs and social media outreach
* Ensure follow-up and retention of existing customers, maximizing long-term value through renewals, reactivation and portfolio expansion
* Maintain accurate CRM records and track the sales pipeline
* Handle administrative tasks including contract preparation, management and coordination of machine installations
* Forecast business performance and report on (field) activities to the management
What Will Make You Successful
* Bachelor's degree in Sales, Marketing, Economics, or equivalent through experience, with 1–3 years of proven sales or account management experience (hunting, closing deals, and developing customers)
* Strong commercial drive with proven success and goal orientation, skilled in value- and consultative selling and able to detect customer needs to propose tailored solutions
* Persistent, convincing, and energized by tough challenges, with high work ethics and integrity
* Passionate about premium brands, combining enthusiasm for the product with creativity, solution focus and analytical skills
* Relationship builder with excellent interpersonal, networking, and communication skills (fluent in Dutch & French, good command of English)
* Rigorous, disciplined, and structured, able to perform under pressure while acting independently within company policies
* Team player with strong customer focus, attentive to upselling opportunities, and proficient in MS Office and CRM systems
What We Offer
* A passionate team of colleagues working closely together in a very human-oriented work environment
* High team orientation, high brand and company pride, motivated and ambitious colleagues
* A fixed-term contract
* Competitive and attractive terms of employment, including a 13th month, a company car, net expenses, and a range of additional benefits
Nespresso