I’m currently looking for an SAP Service Delivery Manager for a customer in Belgium. You will act as the main point of contact for SAP AMS support, ensuring high‑quality service delivery aligned with business needs. The role covers service level management, vendor and supplier oversight (including contracts, performance, and risk), AMS budget ownership, and continuous improvement of SAP‑related ITSM processes.
Responsibilities Own SAP support coordination across business, IT and partners (incident, change and problem management), including major incident handling.
Manage end‑user support, system issue resolution, knowledge transfer and drive optimal system usage.
Ensure SLA performance, service delivery alignment and smooth transition from project to support (run mode), including SAP release alignment.
Oversee SAP suppliers and vendors, including contract management, service reviews, risk mitigation and stakeholder communication.
Design, improve and maintain SAP ITSM processes in line with SAP CoE standards.
Manage AMS budget and financial tracking within agreed targets.
Maintain documentation and knowledge base while refining business change requests for SAP support teams.
Additional Information ASAP. Contract length – 6 months with possible extension. English speaking.
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