Orange is the next generation telecom operator on the Belgian and Luxembourgish market. To deliver top-notch customer service, we invest in our talents to tackle tomorrow's challenges.
As a Customer Excellence Representative, you will play a crucial role in handling complex complaints from dissatisfied customers across various channels (Social Media, Mediator, Press, Communities).
Key Responsibilities:
* Coordinate and resolve customer complaints in a timely manner, ensuring customer satisfaction and engagement.
* Provide consistent and customer-focused answers within agreed Service Level Agreements (SLA) to guarantee excellent customer experience.
* Promote and defend Orange's image and brand on digital channels and in all actions taken.
* Contribute to the digital evolution of Customer Support by sharing feedback, developing chat and chatbot services, and promoting the community.
Requirements:
* Experience in a customer service environment
* Analytical skills and problem-solving mindset
* Digital savvy with good knowledge of social media (Twitter, Facebook, Forum, Chat)
* Excellent communication and writing skills
* Fluency in Dutch or French (speaking and writing) and a reasonable level of the other national language
Why Work with Us?
You will be part of a dynamic working environment where your contributions will be valued and where you will have every opportunity for personal development. We offer competitive compensation and benefits package.
Our Customer Service team operates Monday to Friday between 8am and 5:30pm, with homeworking options three days per week.