We are looking for an Helpdesk support
Service description:
Call and mail intake,1st and 2nd line services, creation and follow up of tickets in Helpdesk ticketing tool, execution of several technical actions based on processes and checklists.
Requirements
Requirements:
* An excellent knowledge of Dutch, English, and French is required.
* Being in possession of a valid driver’s license and a car is required.
* Flexible and willing to travel to different work locations.
* Very good knowledge of Windows 10 and 11 (Use, configuration, and troubleshooting).
* Microsoft Office (2016/O365) very good knowledge.
* Basic Knowledge Software (MS Visio, Adobe products…).
* Basic knowledge of (commands) DOS.
* User management (use of Active Directory).
* Basic knowledge of VOIP.
* Experience in TCP/IP (VLANs, POE, Wifi,802.1x, horizontal cabling, ...).
* Basics of videoconferencing.
* Basics of domotica (meeting rooms).
* Basics of smartphones and GPS (level troubleshooting).
* Basics of Wifi.
* Staging hardware (user oriented – PC…).
* Basic knowledge of Hardware (PC, printers and peripherals).
* Basic knowledge of VPN.
* Basic knowledge of IT network topology, VM Ware, software virtualization.
* Autonomous.
* Good verbal communication.
* Creation/Updates of tickets in Helpdesk Tool.
* ITIL certification
* Respect for procedures.
* Follow up of Checklists.
* Take responsibility of own actions.
* Analytic thinking.
* Flexible.
* Proactive.
* Client oriented.
* Professional.
* Team spirit.
* Solution oriented
Benefits
* Work regime: 60%
* Location: The different sites (Schaerbeek, center of Brussels, Gembloux, Merksem)
* Important: for non-EU candidates,: Possess a work permit allowing the individual to work in Belgium. Hold a valid residence permit confirming the right of residence in Belgium.