Healthcare | Patient Acquisition | Lead Conversion | CRM (Go HighLevel)About the RoleWe are hiring a New Patient & Lead Conversion Specialist to act as the first point of contact for prospective patients in a fast-growing healthcare practice.This role is ideal for professionals with strong experience in phone sales, appointment setting, lead conversion, and CRM management, who are passionate about delivering an exceptional patient experience.You will play a critical role in lead conversion, patient acquisition, and revenue growth, handling both inbound and outbound communication via phone and SMS.Key ResponsibilitiesLead Conversion & Appointment SettingHandle inbound calls from new patientsConvert inbound and outbound leads into scheduled appointmentsPerform follow-up calls (warm & cold leads)Re-engage inactive or lost leadsMaintain a high conversion rate (lead-to-appointment)SMS & CRM Management (Go HighLevel)Respond to SMS/text messages in real-timeManage conversations using Go HighLevel CRMTrack and update lead pipeline stagesExecute follow-up sequences and automationsPatient Experience & CommunicationDeliver a high-quality first impressionClearly explain the patient journey and servicesHandle objections with confidence and empathyBuild trust through strong communication and rapportOperations & Team CollaborationOptimize scheduling to maximize provider availabilityCollaborate with internal teams (front desk, care team, providers)Maintain accurate records in CRM and internal toolsUse tools like Go HighLevel, Slack, and scheduling systemsRequirementsFluent English (spoken & written)Experience in:Phone SalesLead ConversionAppointment SettingInside Sales / SDR / CloserStrong communication and persuasion skillsAbility to handle objections and close appointmentsHighly organized and detail-orientedSelf-motivated and performance-drivenExperience with Go HighLevel or similar CRM (HubSpot, Salesforce, etc.) is a plusScheduleFull-Time (40h/week)Monday to Friday10:00 AM – 6:00 PM (MST)