About the Company
Amaris Consulting is an independent technology consulting firm with a global footprint, bringing together diverse talents from various backgrounds to deliver innovative solutions to clients worldwide. We are committed to excellence, collaboration, and consistently exceeding performance expectations across a wide range of industries.
Job Description
Location
Brussels or Bruges, Belgium
Contract Type
Permanent Contract / VIE
Start Date
May/June 2026
Working Model
On-site during regular business hours; remote work for off-hours shifts.
Working Hours
24/7 rotating shift schedule
About the Role
We are looking for a motivated Service Desk Engineer to join a mission-critical IT operations environment. In this role, you will be the first point of contact for IT-related incidents and service requests, ensuring efficient support and excellent user experience.
You will provide first-line technical assistance, troubleshoot issues, manage tickets, and coordinate with internal IT teams to maintain high service quality and operational continuity.
This is an exciting opportunity to work in a fast-paced environment where reliability, responsiveness, and customer service are essential.
Key Responsibilities
User Support
* Provide technical support via phone, email, and ticketing systems
* Resolve incidents quickly to minimize disruption to business operations
* Support end-users with hardware, software, and access-related issues
Incident & Request Management
* Log, prioritize, track, and resolve support tickets within SLA targets
* Ensure accurate documentation of incidents and resolutions
* Follow IT service management best practices
Troubleshooting
* Diagnose and resolve issues related to:
* Windows environments
* Active Directory
* Desktops/laptops
* Mobile devices
* Enterprise applications
* Basic networking connectivity
Communication & Coordination
* Act as liaison between users and internal IT teams
* Provide clear updates and manage user expectations
* Escalate complex issues when required
Continuous Improvement
* Identify recurring incidents and suggest long-term improvements
* Contribute to service quality enhancements
* Support knowledge base documentation and team efficiency initiatives
Required Profile
Experience
* 1 to 3 years of experience in IT Support / Helpdesk / Service Desk environments
Technical Skills
* Helpdesk / Service Desk support
* Ticketing systems / ITSM tools
* Windows support
* Active Directory
* Hardware & software troubleshooting
* Basic networking knowledge
Certifications
* ITIL V3 or ITIL V4 is highly preferred
On-site during regular business hours; remote work is required for certain off-hours shifts.
* Bachelor’s degree in IT or related field preferred
Languages (Must Have)
* Fluent English + Fluent Dutch
or
* Fluent English + Fluent French
(Trilingual EN/FR/NL is a strong advantage)
Soft Skills
* Strong customer service mindset
* Excellent communication skills
* Ability to multitask and prioritize
* Problem-solving attitude
* Team player
* Resilient under pressure
* Positive and professional mindset