SEO Customer Success Lead
">
This is a leadership position that requires strategic thinking and exceptional project management skills. You will be responsible for ensuring the successful execution of projects within the Customer Success Management (CSM) team, including client onboarding and project monitoring.
">
You will work closely with the co-founders to refine our service offerings and platform. This role involves organizing and developing the CSM team, including training and recruitment of consultants. You will also monitor clients' SEO progress and proactively advise CSMs on how to guide clients.
">
A passionate, talented, and friendly team environment with continuous learning opportunities awaits you. You will have a high degree of autonomy and be part of a culture based on trust and focused on results.
">
Key responsibilities include:
">
">
1. Organizing and developing the CSM team, including training and recruitment of consultants.
">
">
2. Collaborating closely with the co-founders to refine our service offerings and platform.
">
">
3. Ensuring the successful execution of projects within the CSM team, including client onboarding and project monitoring.
">
">
4. Monitoring clients' SEO progress and proactively advising CSMs on how to guide clients.
">
">
5. Listening to Customer Success Managers and supporting them in their projects.
">
">
6. Conducting continuous monitoring of the SEO sector to identify trends and opportunities.
">
">
7. Managing the commercial follow-up of our existing clients (renewals, upsells, etc.), in collaboration with the CSMs.
">
">
8. Being the voice of our customers and providing regular feedback to the Marketing and Product team.
">
">
Benefits include an attractive package, including meal vouchers, health insurance, a 13th month salary, and an annual bonus. A pleasant working environment awaits you, with the possibility of teleworking 2 days a week.
">
We are looking for someone with significant experience as a Team Leader and/or Account Manager, strong business acumen, excellent project management and communication skills, a passion for digital and SEO, fluency in French or Dutch, and a very good level of English. Familiarity with digital tools and the ability to adapt quickly are also essential. A Master's degree in Management, Marketing, or Communications, or equivalent experience, is required. We welcome your application if you are familiar with Semactic and eager to join our adventure.
">
Our recruitment process
">
We use a multi-step approach to find the best candidate for this role:
">
">
9. Initial Phone Screening: An initial conversation to better understand your expectations and our vision.
">
">
10. Interview with one of the co-founders and a member of the business team at our offices: A short case study or simulation to prepare in advance, and a discussion about your background, the role, as well as your expectations and motivations.
">
">
11. Fast turnaround and transparency: If you are our future colleague, we'll make you an offer quickly so you can join us without delay. Before that, we'll answer all your questions clearly and transparently.
">
">
We look forward to receiving your application!
"]],