Carfleet coordinator EMEA
Corporate Accounts – Work Dynamics EMEA
You are responsible for the operational management of car fleet services in Belgium and The Netherlands which are in your scope. You are managing Fleet Management companies and are handling driver escalations. You are administrating related operational activities in JLL as well as in the Client systems and are working in contact with many Client services (BU's, Finance, HR) as well as with the JLL Car Fleet Regional Team. Ensure no outages on contractual performance metrics.
Key Responsibilities
Essential Duties and Responsibilities
General Driver communication
* Answering to emails to guide drivers to follow correct processes and resolve any issues they present. You are acting as an escalation point in case leasing companies are not performing well.
* Informing drivers on proper communication channels.
* Contributing to keep driver information communication platforms up to date
Vendor Management
* Provide timeline and documented feedback to leasing companies about performance.
* Have regular vendor management meetings to discuss and improve quality of service.
Car Ordering & reallocation
* Manage New Starter car requests – Liaise with lease companies to ensure spare cars are reallocated before hire cars are ordered.
* Instruct leasing companies when to invite drivers to order new car
* Manage and arrange correct approvals of new car orders
* Manage new car changeover (work with vendors to return old cars in line with new deliveries)
Financial & Purchasing:
* Generate PO requests as required
* Monitor Invoices / Request GRs / Manage PO changes / Resolve GR-IR queries / Work with leasing companies & the Client to resolve payment issues
* Support invoice documentation
* Support specific client reporting
* Manage toll administration reports
* Fines Management
Insurance
* Update the Motor insurance database to reflect changes in the fleet
* Provide Fleet data as required by the Client to assist in the Insurance renewal process
* Connecting with insurance company to capture any driver change (stopping/starting insurance cards/requesting insurance report)
Lease Accounting Compliance
* Ensure database is kept up to date, for driver changes / lease terminations.
Key Performance Measures
* Zero driver complaints
* Timely Purchase Orders raised
* Invoices paid on-time
* On-target annual driver Satisfaction Survey result
* Saving delivery according to target figures
Skills
* Customer experience focused
* Communicative
* Pro-active
* Organized approach in dealing with large operational fleet sizes.
* Client and Relationship Management Skills
* Positive and independent can-do approach
Competencies
* Very good Dutch and English language skills (both spoken and written on professional level)
* French language skills are a plus.
* Microsoft O365 skilled
Experience
* 3 years' experience in customer service-related & administrative environment, ideally in car fleet management sector.
* Working in multi-national environment.
Qualifications
* University degree, similar degree in either business administration or economics or equivalent experience
What we can do for you:
At JLL, we make sure that you become the best version of yourself by helping you realise your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.
Apply today
Note: This job description is intended to provide a general overview of the requirements and responsibilities of the Facilities Coordinator role within Workplace Management. Duties may volve and change as per business needs.