Job Description
They're looking for a highly experienced and results-driven Operations Director to lead and optimise the operational backbone of the organisation. This role holds full responsibility and ensures operational excellence across all functions, strengthen cross-departmental alignment and drive a customer-centric approach throughout the organisation.
1. Lead and optimise all operational functions including Service, Warehouse, Logistics and Installations Service Management
2. Drive alignment and ensure operational efficiency, scalability and consistent service quality across all departments
3. Oversee the service organisation, monitor service performance and ensure targets are consistently achieved or exceeded
4. Drive structural improvements and operational efficiency across workforce planning, scheduling, and productivity management
5. Oversee the planning and execution of standard and project-based installations
6. Foster a culture of accountability, collaboration and continuous improvement
7. Focus on performance management, cost control, process optimization and team development to support sustainable growth