Date: Nov 3, 2025 Employment Schedule: Full time Location:
Aalst, BE, 9320
Sales Assistant Retail
Ontex is a leading international provider of disposable personal hygiene solutions for all generations. With a global team of around 5,500 employees, we develop, produce and distribute in about 100 countries through leading retailers and healthcare providers. As an equal-opportunity employer, we value diversity at our company and are committed to creating an inclusive environment for all our employees.
To reinforce our Sales team we are looking for a Sales Assistant Retail.
As the Sales Assistant Retail, you will play a key role in supporting the commercial success of our products and services. You will manage product information, administrative processes, and tools that ensure smooth and efficient sales operations.
You will work closely with internal departments and customers to maintain accurate data, coordinate product launches, and facilitate seamless communication across teams.
Main Tasks & Responsibilities
1. Ensure customer records are correct in our SAP systems
2. Coordinate new product launches with customers, managing required data in their systems
3. Oversee the product life cycle, monitor inventory, and enable accurate sales reporting
4. Process all commercial administrative tasks accurately
5. Communicate internally with various departments such as Product Management, Customer Service, Planning, Quality, and Plants, and report to the KAM/Sales Manager
6. Develop strong relationships with customers, handle tender documents, inform about product changes and availability, follow up on promotions, and update prices
7. Manage customer complaints in collaboration with product and quality managers to ensure effective resolution
8. Update and follow up on contractual documents and customer statistics
Job Requirements
9. Minimum 3 years of experience in a similar role
10. Accurate, efficient, rigorous, and well-organized
11. Fluent in Dutch and English; French is a plus
12. Strong IT skills, including MS Office tools (especially Excel)
13. Autonomous with a strong customer-oriented mindset
14. Excellent interpersonal skills and enjoys solving problems
15. Process-oriented with strong analytical skills
16. Team player with a hands-on approach
We enthusiastically invite candidates from all backgrounds to apply, and we ensure a fair selection process. Join our team and experience the positive work atmosphere, all while enjoying a high level of autonomy and flexibility, and a broad package of fringe benefits.