What you will do
Lead customer onboarding and implementation
* Serve as the primary point of contact for customers during implementation projects
* Conduct onboarding sessions to familiarize customers with the software and its features
* Guide customers through the setup, configuration, and optimal use of the CO-AM platform
* Facilitate integrations between CO-AM and customers' existing systems, ensuring data exchange and seamless functionality
Project management
* Develop and maintain project plans, timelines, and milestones to ensure successful implementation
* Proactively manage customer expectations and risks throughout the project lifecycle
* Organize and prioritize multiple customer implementations simultaneously
Troubleshooting and support
* Provide expert troubleshooting during onboarding to resolve technical issues
* Occasionally assist the customer support team by addressing tickets
* Collaborate with internal teams and stakeholders to resolve customer challenges efficiently
Customer relationship building
* Establish strong relationships with customers, understanding their business challenges and goals
* Provide ongoing support and technical guidance to ensure customer satisfaction and long-term success
* Gather customer feedback and recommend product improvements to internal teams
Travel and collaboration
* Travel to customer sites 3 – 4 times per year to support implementation and build stronger partnerships
Your profile
Technical expertise
* Experience configuring SaaS software products and understanding system domain models
* Strong technical know-how with an analytical mindset for diagnosing issues
Languages
* Fluent in German and English (written and verbal)
Project management
* Proven experience in planning, organizing, and executing customer-facing implementation projects
* Ability to manage multiple projects simultaneously
Customer-centric communication
* Exceptional communication and interpersonal skills to build relationships and explain technical concepts
* Empathy and patience when guiding customers through challenges
Business analysis skills
* Ability to understand customer workflows, business challenges, and system integration needs
Nice-to-have skills
* Familiarity with 3D printing processes, manufacturing workflows, or similar industrial domains
Other Requirements
* Willingness to occasionally support tickets during weekends (rare, with extra pay)
* Willingness to travel 3 – 4 times per year to visit customer sites
* Passion for learning and continuous improvement
Location and type of contract
* Leuven, Belgium; Bremen, Germany
* Full-time
* Hybrid
* Associate level
* CV in English