Customer Support Specialist (Fluent Dutch) | 11451960/month | Relocation Package | Lisbon / Porto What We Offer Salary: 1145 1700 gross/month (with accommodation) or 1400 1960 gross/month (without accommodation) 154/month meal allowance (net) on a meal card for restaurants and supermarkets Performance bonus starting from 100/month depending on project Free shared accommodation in Lisbon (optional) Flight to Portugal paid by the company Airport pickup upon arrival Private health insurance 22 paid vacation days per year Holiday & Christmas bonuses (paid monthly or twice per year) Gym discounts and wellness initiatives Free Portuguese language courses Access to TP Club with social activities, sports events, and cultural activities Discounts with 150 partner brands About the Role Join an international customer support team working with well-known global brands such as Nespresso, Google, Meta, TikTok, Footlocker, LOral, Viaplay, Ypsomed, Insulet, Philip Morris, Arval and more. As a Customer Support Specialist, you will help customers via phone, email, chat or blended support channels. Your responsibilities may include: Assisting customers with orders, deliveries or payments Solving product or technical issues Providing account or platform support Handling customer inquiries and complaints Meeting service quality KPIs and customer satisfaction targets No previous experience is required full training is provided. Training 14 weeks paid training depending on the project. Training covers systems, product knowledge and customer service skills. After successful completion of the training agreement, candidates sign their employment contract. Working Hours 40 hours per week 8 hours per day 1 hour lunch break Rotational shifts depending on the project (some projects are MondayFriday) Breaks include: 10 minutes morning break 1 hour lunch break 10 minutes afternoon break Location Lisbon or Porto, Portugal Work locations in Lisbon include offices near Entrecampos and Oriente. Remote or hybrid work may be available depending on the specific project. Requirements EU citizenship Fluent Dutch (C1 level or higher) Intermediate English (for training and internal communication) Secondary education diploma (12 years of completed education) Clean criminal record Strong communication skills and customer-focused mindset Career Opportunities With over 14,500 employees worldwide, there are many internal growth opportunities such as: Team Leader Trainer Recruiter Quality Analyst Project Manager Marketing roles Interested? Send your CV to: se@jobsqd.com Or schedule a call directly: https://calendly.com/se-jobsqd/new-meeting