Oxida is een exclusieve partner voor verschillende organisaties die professionele ondersteuning wensen bij het aanwerven van sterk personeel. Follow–up of orders from customers in countries outside of the European Union: Switzerland, MEACT (Middle East, Africa, CIS countries (Armenia, Kazakhstan, Kyrgyzstan, Ukraine, …), Türkiye, drop shipments to South America, South East Asia, inter company shipments to India, drop shipments from USA to Middle East, … Order management: End-to-end order management; reviewing and processing of incoming orders vs. customer requirements and agreements made, order fulfillment/confirmation, support a portfolio of customers as a Single Point Of Contact (SPOC). Preparing export Shipping Documentation & Invoicing: a smooth delivery execution and a “no surprises” invoice.; whether it’s a small parcel delivery or a FCL shipment – Customer Care needs to make sure all export documents are ready in time. Depending on the country of destination, specific document requirements apply. A list of the most common export documents: excise clearance, EUR1, ATR, Polish Sent registration, VOC statement(volatile organic compound), Customs clearance EX A, transit T2 / T2L. Provide hazardous goods details (ADR road, IMO sea, IATA air) & ensure that the customer receives his order on the agreed delivery/unloading date under the required and agreed conditions and bill accordingly, For shipments travelling by road & IATA airfreight, provide all documents at time of pickup. For ocean freight: send Fedex envelope with all documents after dispatch of the goods. Sales support & Customer Success Management: Provide sales support to/collaborate with Sales/accountmanagers for respective customers: copreparing important customer meetings, sending all required sales documents (quotations/offers, order confirmations, invoice documents, etc.) Customer Self Service support: provide support to customers using the company's self service tools (EDI, Sana) After Sales: After sales support & certification: Ocean freight shipments: make sure that after shipping, the customer receives the ocean freight Bill of Lading & any other documents which he requirest for import formalities in time to avoid demurrage costs on arrival of the goods in the country of destination. Depending on the destination, this is a combination of standard documents (invoice, packing list, HS codes), Certificate or origin, Statements provided by R&D department. MSDS & TDS, Certificates of Conformity, Certificate of Analysis, … Customer claims & Return handling; taking note of customer claim details and return requests, initiating the resolution of these claims/cases internally, issuing required documents like return paperwork, credit notes/price corrections, proof of delivery, etc. demonstrated understanding of the order-to-cash process and/or prior working experience in a commercial customer care and/or inside sales environment organizational and administrative skills to keep a complete and accurate record of agreed actions & requirements strong communications skills: good verbal and written direct communication skills, building a professional relation with customers and colleagues without effort fluent in Dutch, English, If you are proficient in French, German, Spanish or Italian, then this is considered as an important surplus/asset for application in your dealings with customers in the wider/total EMEA region strong MS Office skills (preferably in O365 environment): Word, Excel, Teams, Powerpoint, more prior experience or affinity/understanding with MS Dynamics 365 for Finance & Operations or other ERP systems would be considered as a strong asset, Competitive salary and benefits package. Opportunities for professional growth and development. Collaborative and inclusive work environment. Employee wellness programs and flexible work arrangements.