With more than 40 years of expertise and over 100 GW installed worldwide, we provide advanced solar inverters, battery systems, smart energy management tools, and high‐quality support services.Our Benelux office in Mechelen delivers sales, training, and after‐sales engineering support for installers, partners, and end users.As our portfolio expands (PV, hybrid systems, BESS, EV charging, monitoring apps...), we are looking for a technically curious, analytical support Specialist who enjoys problem‐solving, data interpretation, and customer interaction.
Below covers everything you need to know about what this opportunity entails, as well as what is expected from applicants.Your ResponsibilitiesYou will be part of the first‐line/second‐line engineering support team:Technical Support & DiagnosticsProvide support via phone, ticketing and chatDiagnose issues related to PV inverters, hybrid inverters, battery systems, and EV chargersAnalyse system behavior using PV production graphs, energy‐flow diagrams, SoC curves, logs, error codesGuide installers during system commissioning, configuration, and parameter setupConnectivity & CommunicationAssist with Wi‐Fi/Ethernet/RS485 communication problemsSupport customers with cloud portals, monitoring apps, data logging, and firmwareDocumentation & CollaborationRegister all actions in SalesforceCreate/update troubleshooting guides and knowledge‐base contentCollaborate with our German engineering teams for complex escalationsRequired Skills & QualificationsWe are looking for someone who is both technically solid and comfortable with a high volume of technical information. xjsrcvqLanguagesFluent in English + Dutch and/or French (spoken & written)Technical KnowledgeGood understanding of electricity basics (AC/DC), PV production, yield curves, storage behaviorAbility to:interpret graphs, logs, and system datatroubleshoot PV, hybrid, and battery systemsunderstand communication protocolsA degree in electrotechnics, IT, engineering, or equivalent experienceExperience in technical helpdesk, field engineering, or renewable energy support is a strong plusSoft SkillsStrong analytical and problem-solving mindsetExcellent communication and customer-oriented attitudeAble to handle technical complexity and continuous learningStress-resistant, structured, reliable, and collaborativeNice-to-HaveExperience with: PV inverters / hybrid inverters and/or Battery storage (BESS) and/orEV chargersKnowledge of Belgian and Dutch grid standardsExperience with installer monitoring platformsFamiliarity with Modbus, data loggers, or IoT connectivityWhat We OfferWork at a leading European renewable technology companyA meaningful role contributing to the energy transitionExtensive internal training on:invertersstorage systemscommunication protocolsmonitoring toolsCompetitive salary package (13th month, insurance, meal vouchers, mobility benefits)32 vacation days & flexible hybrid workSupportive team and international career opportunitiesHow to ApplySend your CV and motivation letter to: -Benelux.comSMA Benelux bvGeneraal de Wittelaan 19B2800 Mechelen