Nexeo Belgium is a consulting company supporting clients in the banking, finance, insurance, and public sectors throughout their transformation projects.
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We are currently looking for a Debt Collection Officer to join a dynamic and growing environment within the financial services sector.
Mission Context
Our client is a key player in debt collection and credit management, part of an international financial group and closely linked to the banking sector.
You will join a fast-growing and people-oriented company where respect, trust, and honesty are core values. The objective is clear: support individuals in becoming debt-free while ensuring efficient recovery processes.
Key Responsibilities
* Manage outstanding debts and contact debtors via phone (main activity)
* Conduct daily outbound call campaigns to negotiate sustainable payment plans
* Analyze the debtor's financial situation and define appropriate repayment solutions
* Follow up on payment plans (amicable and judicial procedures)
* Handle newly cancelled files and ensure execution of guarantees
* Maintain regular contact via phone, email, and internal tools
* Collaborate with internal teams and external partners
* Define and apply the best recovery strategy for each situation
Profile
Education
* Bachelor or Master degree
Languages
* Dutch – Fluent / Native
* French – Fluent / Native
* English – Good knowledge
Experience & Skills
Mandatory
* Minimum 2 years of experience in a similar role
* Experience in collection telephony
* Strong negotiation skills
* Administrative background
Nice to have
* First experience in KYC
* Interest in banking and financial products
Soft Skills
* Strong communication xlxgzvr and negotiation skills
* Customer-oriented and diplomatic mindset
* Autonomous and proactive
* Stress-resistant and flexible
* Problem-solving attitude
* High level of accuracy and attention to detail
* Ability to take the lead in conversations
This is a great opportunity to join a fast-growing company where you can combine people interaction, negotiation, and financial expertise, while making a real impact on clients' financial situations.
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