Description
THE ROLE
You are a tireless problem solver who is passionate about helping people? We are looking for an enthusiastic digital-savvy agent that will help our sports fans and B2B clients achieve the best viewing experience anywhere and anytime. Our customer service specialist is responsible for the overall customer service towards B2B clients. Covering multiple contact points from traditional touchpoints to new digital and social platforms directly translate consumer needs into actions while continuously helping the business to proactive gain clear and relevant consumer insight. Reporting Consumer feedback and giving full follow-up on product complaints.
What You'll Be Doing:
* Be the voice of DaznBE speaking to consumers, driving consumers' loyalty and advocacy through continuous rewarding experience. Listen and engage with consumers via our digital and traditional customer engagement touchpoints.
* Answer the questions of the B2B customers who have the DaznBE B2B licence in their package.
* Act as the primary point of contact for consumers who have complaints, questions, about their DaznBE B2B licence, our plans, and broadcast programming
* Ensure optimal consumer satisfaction by timely, useful, and accurate follow-up of consumer reaction across all contact channels.
* Be the voice of the consumer speaking back to DaznBE towards internal stakeholders – marketing, Commercial Premises & Editorial teams .
* Elaborate customer insights, reports and work closely with our marketing & product teams here in Belgium and the UK.
* Be an involved brand ambassador; Listen, defend and promote the Dazn reputation to drive consumer loyalty and sense room for improvement.
* Play an active role in process and consumer service improvement projects.
* Define and implement sales strategy
* Ensure support for external enforcement stakeholders
What You'll Bring:
* An impeccable writing style in NL, attention to detail is key in this role. Good knowledge of English, capable to fully communicate.
* Passion for customer service and ownership of the customer experience.
* Experience with diplomatically managing multiple commitments to customers, staff, and operations.
* Ability to adapt to challenges while remaining calm in a constantly changing environment.
* Willing to receive and implement feedback
* Mastering multi tasking prioritization
About DAZN
At DAZN, we bring ambition to life. We are innovators, game-changers and pioneers. So, if you want to push boundaries and make an impact, DAZN is the place to be.
As part of our team, you'll have the opportunity to make your mark and the power to make change happen. We're doing things no-one has done before, giving fans and customers access to sport anytime, anywhere. We're using world-class technology to transform sports and revolutionise the industry and we're not going to stop.
DAZN VALUES – THE 'HOW' IN WHAT WE DO:
Agility and creativity fuel growth and innovation, to Make It Happen.
Prioritising what matters drives progress and positive outcomes, Focusing On Impact.
Collective ambition builds optimism and success, in order to Win As One.
At DAZN, we are committed to fostering an inclusive environment that values equality and diversity, where everyone can contribute and have their voices heard. This means hiring and developing talent across all races, ethnicities, religions, age groups, sexual orientations, gender identities and abilities.
If you'd like to include a cover letter with your application, please feel free to. Please do not feel you need to apply with a photo or disclose any other information that is not related to your professional experience.
Our aim is to make our hiring processes as accessible for everyone as possible, including providing adjustments for interviews where we can.
We look forward to hearing from you.