As a ServiceNow Developer, you will be responsible for designing, developing, building, and customizing the service catalog of the platform. You will create and customize new catalog items and new flows to support ITIL processes such as service requests, incidents, and changes. You will assist and manage application updates, data loading, and maintenance. You will also be responsible for daily support and maintenance operations.
Responsibilities
Design, develop, build, and customize the service catalog of the platform
Create and customize new catalog items and new flows to support ITIL processes (service requests, incidents, changes)
Assist and manage application updates, data loading, and maintenance
Manage daily support and maintenance operations
Experience
Integrations:
Data Import/Export
Updatesets
Knowledge of ITSM application:
Incidents
Service Catalog
Change
Experience in creating catalog items:
Analyzing with service owners
Proposing technical solutions
Writing analysis documents for forms and workflows
Creating forms
Creating flows
Conducting unit testing
Good command of scripting: UI, Client, Br, ACL
Skills and expertise
Certifications
ServiceNow CSA
Any certification on existing specialized ServiceNow applications (advantage)