Beschrijving van de functie Founded in Munich, Germany
in 1989, Brainlab develops, manufactures and markets
software-driven medical technology, enabling access to improved,
more efficient, less-invasive patient treatments. Our key to
success is our creative, talented and hard-working team, which
consists of around 2400 dedicated and inspiring individuals in 25
locations worldwide. To succeed in reaching our targets, we are
seeking committed colleagues who can stand behind our core values
curious, authentic and useful. We are looking for an additional
team member to join our technical customer support team. As a
Brainlab Support Specialist, you are responsible for providing
outstanding service to our customers and achieve this thanks to
your extensive technical knowledge. As a Brainlab service
professional you are the face to the customer, ensure that customer
equipment is installed, maintained and serviced and that the
clinical staff receives professional technical assistance. Being
part of a team for our new and revolutionary product line, you have
the opportunity to grow within our company. You are working
independently from your home office. Product portfolio: Loop X,
Airo - to find out more about our newest product Loop X, please
click here. Main responsibilities will include: Install new Brainab
devices and software in hospitals Install SW/HW upgrades Perform
maintenance and inspection of systems/devices, including electrical
safety tests in specified time Perform troubleshooting
independently Repair systems/devices and minimize down time
Complete every installation or service assignment quickly and
efficiently Plan, organize and implement all service assignments
conscientiously and independently following the directive from the
Support Manager Perform mandatory administrative tasks accurately
Document performed services according to Brainlab policies Provide
ideas and innovation to improve current products as well as
sustainable input for continued engineering Keep customers
up-to-date regarding open requests, maintain good customer
relationship and deliver high level customer service Maintain good
and efficient communication between customers, colleagues and
superior Jouw profiel Technical degree in electrical engineering,
electronics, mechatronics or similar Preferable 1-3 years'
experience in a technical support role, ideally for a healthcare
company or provider Experience in the field of X-ray imaging
systems or scanners is a plus Good knowledge in the area of
computer and network technologies Strong analytical,
troubleshooting, and problem solving skills Highly motivated and
customer oriented personality as well as the ability to prioritize
tasks and work self sufficiently Excellent organization and time
management skills, ability to manage several work streams
simultaneously Ability to work well individually and in a team
environment High flexibility and willingness to travel
internationally up to 80% of the time Excellent communication
skills in English and French Basic MS Office knowledge
Salesforce.com (CRM) knowledge is a plus Necessary to possess a
valid driving license Taalvaardigheden - Nederlands (troef) -
Begrijpen : Vaardig - (C1) - Schrijven : Vaardig - (C1) - Lezen :
Vaardig - (C1) - Spreken : Vaardig - (C1)