Are you a customer-oriented professional with a passion for delivering top-notch service? Do you speak fluent Dutch and have a knack for problem-solving? We are looking for a Customer Service Specialist to join a dynamic team and provide exceptional support to their customers.Our client is an international company in the pharmaceutical sector. Are you a customer-oriented professional with a passion for delivering top-notch service? Do you speak fluent Dutch and have a knack for problem-solving? We are looking for a Customer Service Specialist to join a dynamic team and provide exceptional support to their customers.Tasks: Act as the primary point of contact for Dutch-speaking customers via phone, email, and chat.Respond to customer inquiries, resolve issues, and provide accurate information about products/services.Maintain strong relationships with customers by delivering a personalized and efficient service experience.Collaborate with internal teams to ensure customer satisfaction and process improvements.Keep records of customer interactions and follow up on open cases.Identify opportunities to improve the customer experience and suggest solutions.We are looking for a Customer Service Specialist that: Fluency in Dutch (spoken and written) is mandatory; English proficiency is a plus.Bachelor's degree in Business, Communications, Logistics or a related field.Previous experience in customer service or a client-facing role is an advantage.Strong problem-solving skills and the ability to think on your feet.Excellent communication skills with a customer-first attitude.Ability to multitask and work efficiently in a fast-paced environment.Our client offers : A competitive salary with benefits.A collaborative and supportive work environment.Career development opportunities and training.The chance to be part of a growing, international company. Logistics, Customer Oriented, Customer Oriented, Customer Service, Fast Pace, Communication, Customer Service, Problem Management, Customer Experience, Passion, Business, Customer Experience, Communication, Customer Experience, Multi Tasking, Service, Work efficiently, Problem Management, Process Development