Third-Line System Support Engineer – Telecommunications Sector
Location: Brussels, Belgium (Hybrid – 2 days onsite, flexible remote)
Experience: 7+ years in IT support & infrastructure
Position: Third-Line System Support Engineer
About the Company
Join a leading Belgian telecom provider delivering cutting-edge voice, data, and media services nationwide. As part of their commitment to reliability and innovation, they are seeking a seasoned engineer to join their third-line support team the critical escalation point for complex system issues impacting key services.
Your Role
* Provide expert third-line support for complex incidents affecting telecom systems.
* Act as escalation point for first- and second-line support teams, driving issue resolution and root-cause analysis.
* Monitor and maintain both cloud and on-prem telecom infrastructure.
* Collaborate with network, platform, and development teams to ensure high service availability.
* Automate system processes and optimize service recovery workflows.
* Influence system architecture for scalability, resilience, and continuous improvement.
What We’re Looking For
* Experienced & solution-oriented: 10+ years in IT support and infrastructure, preferably telecom.
* Technically strong: Deep knowledge of Windows Server, Microsoft 365, networking, firewalls, NAS, virtualization, security, and telecom platforms like 3CX.
* Analytical & strategic: Able to see the bigger picture and align IT solutions with business goals.
* Mentor & leader: Committed to developing junior engineers and raising team capabilities.
* Proactive & ownership-driven: Prevents problems before they occur, doesn’t just react.
* Excellent communicator: Translates technical issues into clear solutions for teams and clients.
What’s On Offer
* Competitive salary (€3000–€5000 gross/month, depending on experience)
* Hybrid work (2+ days onsite)
* Company car, health & group insurance, net allowances
* Career progression in a forward-thinking telecom environment
* Collaborative and innovative work culture
Interested? Reach out on LinkedIn or contact me directly:
+32 23 20 14 00
Max.Howells-Knight@vividresourcing.com