DT Lead - Application Services Run
Location: Brussels, Belgium (UCB HQ)
Hybrid working schedule, Minimum 2 days per week on-site
Engagement Status:
Freelance/Contract
Start Date:
ASAP (flexible for the right candidate)
Duration:
12 months (renewable)
About the Role:
We are seeking a
DT Lead – Application Services Run
to oversee and optimise a large-scale Application Management Services (AMS) contract within our client's Digital Technology organisation. This role focuses on
automation and AI integration
, vendor management, and operational excellence across multiple business domains (analytics, CRM, talent, web/mobile, commercial).
You will act as the
primary point of contact
for stakeholders and external vendors, ensuring service delivery meets KPIs and SLAs, while driving innovation through automation and generative AI technologies.
Key Responsibilities:
* Lead and support the integration of
automation and AI technologies
into AMS processes (predictive maintenance, incident management, process optimisation).
* Identify and implement
process improvements
using automation and AI.
* Monitor performance of automated/AI-driven processes, ensuring SLAs and KPIs are met.
* Prepare and manage activities around
contract renewals, RFPs, and external benchmarking
.
* Act as the main point of contact for stakeholders during the RFP process.
* Manage dashboards for
skills resilience, training compliance, and budget tracking
.
* Oversee
invoice reception, review, and approval
.
* Support
knowledge transfer, audits, and compliance
(including GxP processes).
* Regular communication with internal and external stakeholders, including SMEs across multiple domains.
* 5+ years
in enterprise DT organisations.
* 5+ years
in service management and project management.
* Proven experience in
AI-related initiatives
and automation strategy implementation.
* Strong understanding of
automation tools and generative AI technologies
.
* Experience managing
large contracts and external vendors
.
* Excellent communication and stakeholder management skills.
* Fluent in
English
(French or Dutch is a plus).
* Familiarity with
GxP processes
.
* Comfortable working in a
regulated pharma environment
.
Nice to Have:
* Experience in the
pharmaceutical or regulated industry
.
* Knowledge of
PowerBI reporting
.
Additional Information:
* AMS contract covers
110–120 external resources
from a strategic vendor.
* Large, multi-million euro agreement extended until
September 2027
.
Interested?
Apply directly or email
for more details.