Medior - Digital Communication UX / Content Designer (French-speaking)
Your Mission:
As our Digital Communication UX/Content Designer, you’ll lead the redesign of transactional communications, emails, notifications, messages to make them simpler, smarter, and more impactful. You’ll work across teams, combining UX best practices, customer feedback, and data-driven insights, research to turn complex info into seamless, customer-friendly messaging.
This is a strategic role at the intersection of UX, content design, marketing, and customer experience.
What You'll Be Doing:
You’ll be in charge of reshaping our client transactional communications from structure to copy to timing ensuring each message is meaningful, personalized, and action-oriented.
* Reimagine the structure & design of communications using UX principles
* Rewrite content for clarity, tone, and engagement (FR)
* Optimize activation flows and drive digital adoption
* Connect with Customer Journey squads, Process Owners, and Branding teams to align on needs and tone
* Use customer feedback, surveys, pre-tests, and benchmarking to guide your decisions
* Collaborate across departments to ensure that improvements are not only designed but implemented
* Align all content with our client branding, voice, and visual guidelines.
* Stay up to date with best practices and trends in UX writing, digital communication, and CRM
Your Goal
You’ll help our client bring its digital transformation to life by elevating every message to the level of relevance, timing, channel, and customer insight. The goal?
* Boost satisfaction
* Reduce complexity
* Increase efficiency
* Support digitization
Your Profile – Skills That Make You Shine
Must-haves:
* Outstanding written communication skills in French (B2C & small business focus)
* Languages: Fluent in French, conversational Dutch and English.
* Deep understanding of CRM, digital channels, and 1-to-1 communication
* Full customer/user-centric mindset
* Strong sense of ownership.
* Great collaborator across functions and departments
* Well-organized and proactive, with a structured approach to execution
* Comfortable challenging the status quo and driving innovation
* Confident in presenting ideas clearly and persuasively
Your Background
* Bachelor’s or Master’s degree in Digital Communication, or equivalent
* At least 4 years of experience in digital communication, content design, UX writing.
Work Environment
* Based in Brussels
* Hybrid work model: Minimum 2 days per week onsite, 3 days remote
Why Join Eolis Group?
At Eolis Group, you’ll join a forward-thinking company that’s reshaping how digital communication connects people with our clients. You’ll work with talented teams, contribute to real customer impact, and grow your expertise in a collaborative and innovative environment.
What We Offer to our collegue:
* Long-term Job Stability, A permanent contract (CDI) offering you security and peace of mind
* Hybrid Work Environment, A healthy balance between remote work and in-office collaboration
* Competitive Salary Package, An attractive gross salary, aligned with your experience.
* Extra-Legal Benefits, DKV, Company car with fuel card, Monthly net allowances, Meal vouchers, eco vouchers, and group insurance,...
* Continuous training opportunities
* Growth & Development
Join Eolis and help us shape the future of smart, customer-focused communication.
Ready to design better digital conversations?