Sales & Service Associate
As a Sales & Service Associate, you will play a crucial role in meeting or exceeding sales targets by passionately inspiring consumer loyalty to the brand. Your primary responsibility will be to effectively serve and sell to customers, while diligently executing store operations.
Purpose & Impact on Organization:
* Stay aware of store sales and key performance indicators (KPI) targets, as well as individual performance targets. Take ownership over them and utilize all available store resources to meet or exceed them.
* Execute the Brand Customer Service standards to meet or exceed customers' expectations.
* Be a Brand Ambassador, consistently exhibiting the Brand Attitude and Values.
* Use seasonal brand and product knowledge effectively during sales interactions.
* Communicate product features and benefits and unique selling points clearly to address customers' needs and strengthen their connection to the brand.
* Adhere to all established policies and procedures.
* Execute and maintain established Visual Merchandising and In-Store Communication standards.
* Process merchandise deliveries quickly and effectively, and constantly replenish merchandising fixtures to ensure the store's entire product offer is represented on the sales floor.
* Complete cash register transactions quickly and accurately.
* Minimize loss in both the stockroom and the sales floor.
* Perform all store operations in a safe, effective, and efficient manner.
* Collaborate productively and respectfully with team members.
* Complete all applicable training programs and effectively apply the learning on the job.
* Seek coaching and learning opportunities to continually improve your performance.
Key Skills & Qualifications:
* Preferably experience working in a sports/fashion customer and commercial-focused retail environment.
* Basic numeracy, literacy, and verbal communication skills.
About This Role:
This is an exciting opportunity to join our dynamic team and contribute to the success of the organization. As a Sales & Service Associate, you will have the chance to work in a fast-paced environment, interacting with customers and colleagues alike. If you are a motivated and enthusiastic individual who is passionate about delivering excellent customer service, we encourage you to apply for this role.