Service Delivery ManagerWe’re looking for an experienced Service Delivery Manager to support large-scale digital transformation projects. This is an exciting opportunity to shape the future of critical IT infrastructure and service delivery across Europe.Your Mission:You will play a key role in designing, maintaining, and enhancing high-availability IT systems with a strong focus on Service Delivery, Infrastructure, Network Architecture, Business Continuity, and Security. You’ll work directly with key international stakeholders, ensure strategic alignment with business goals, and contribute to the operational excellence of pan-European services.What You Bring:Core Competencies:Deep experience in system architecture design (on-prem, hybrid, cloud)Strong knowledge of SAN/NAS, object storage, and enterprise storage vendors (Dell EMC, HPE, IBM)Proficiency in Linux & Windows, virtualization (VMware, Nutanix, KVM), and cloud (AWS, Azure, GCP)Backup & recovery strategies, data lifecycle management, and disaster recovery planningSecurity-aware with working knowledge of GDPR, encryption, access controlStrong command of the ITIL framework, including Change, Incident, and Service Continuity ManagementLeadership & Communication:Proven experience managing multinational stakeholdersAbility to run workshops, animate discussions, and clearly communicate technical strategyExcellent English (C1/C1), French a strong assetExperience with European institutions is highly preferredDeliverables Will Include:Vision documents, business cases, SLAs, planning schedulesArchitecture documentation & SOPsStrategic IT roadmap and lifecycle plansPresentation delivery to senior audiencesRisk identification & progress reporting