IT Commercial & Partnership Manager Service
Freelance Opportunity
Location: Empereur, Brussels
Until 31st December - likelihood of extension
Responsibilities:
* Defines and documents IT requirements (technical, operational, security) with IT teams to support Procurement's sourcing process.
* Reviews and validates SLA expectations to ensure they match IT standards and service needs.
* Monitors vendor performance against SLAs and coordinates with IT & Procurement teams to address deviations.
* Ensures all technical, SLA, and IP requirements are accurately reflected in contract drafts before signature.
Manages IP‐related aspects for group product.
Requirements:
* Minimum 10 years relevant experiences
* Good level of Dutch and/or French and English is required.
* Technical understanding of IT infrastructure, software, cloud services, and service delivery models to accurately define requirements and assess vendor performance.
* SLA literacy & service management skills to interpret, validate, and monitor service levels, KPIs, uptime commitments, support models, and escalation paths.
* Knowledge of licensing & IP concepts (usage rights, ownership, compliance, open‐source considerations, software asset management).
* Analytical & documentation skills to translate IT needs into clear, structured specifications for Procurement, Legal, and vendors.
* Cross‐functional communication to collaborate smoothly with IT teams, Procurement, Legal, Security, and business stakeholders.
* Risk awareness (operational, security, compliance) to identify gaps in SLAs, IP clauses, or technical requirements.
* Vendor performance monitoring abilities to track SLA adherence and coordinate corrective actions internally.