Why Clicars?
We are looking for an experienced and hands-on IT Manager to lead on-site IT operations and manage a team of IT Engineers. You will be responsible for ensuring reliable, secure, and efficient day-to-day IT services for employees, covering end-user support, local infrastructure, networking, cybersecurity measures, and vendor coordination.
As an IT Manager, you will report to the VP of Infrastructure and be accountable for all on-site IT operations. You will collaborate with central Infrastructure, DevOps, and Cybersecurity teams to align local IT services with group standards while addressing site-specific needs. Your role is to ensure high availability, strong security, and excellent service quality across end-user computing, networking, and local infrastructure, while leading and developing an on-site IT team and managing external vendors.
Mission
As an IT Manager you are performing as expected if:
* On-site IT services run smoothly with minimal disruption to business operations.
* End-user support SLAs are consistently met, with high employee satisfaction.
* Local networks, endpoints, and IT systems are stable, secure, and well-documented.
* Cybersecurity measures are correctly applied and enforced at site level.
* IT Engineers are engaged, well-organized, and continuously improving.
* Vendors and service providers deliver according to contracts, SLAs, and cost expectations.
* Keep a solid relationship and trust with the local leadership team in your country. You are their direct IT contact point.
What you will do here?
* Lead and manage the on-site Helpdesk team, ensuring clear ownership, prioritization, and high service quality.
* Oversee day-to-day IT operations: end-user support, devices, networks, printers, meeting rooms, and local systems.
* Ensure availability, performance, and security of local IT infrastructure and connectivity.
* * Implement and enforce cybersecurity measures in coordination with group Cybersecurity teams.
* Manage endpoint lifecycle: procurement, provisioning, configuration, maintenance, and decommissioning.
* Own local incident, request, and problem management processes, ensuring SLA compliance.
* Coordinate with central Infrastructure, DevOps, and Security teams for escalations and projects.
* Manage relationships with IT vendors and service providers (hardware, connectivity, support).
* Track IT assets, licenses, and local IT costs, ensuring accuracy and cost control.
* Maintain documentation, procedures, and operational runbooks.
* Support IT projects such as office openings, relocations, or infrastructure upgrades.
* Ensure compliance with company IT policies, security standards, and audit requirements.
* Drive continuous improvement of IT services, tools, and user experience.
What we need?
Essential
* Strong experience in IT operations and on-site infrastructure management.
* Solid knowledge of networking (LAN/WAN, Wi-Fi, VPN, firewalls).
* Endpoint management (Windows, macOS, Linux), including provisioning, patching, and lifecycle.
* Identity and access management fundamentals (users, roles, permissions, MFA).
* Cybersecurity basics: endpoint protection, patch management, access control, backup practices.
* ITSM processes (incident, request, problem, change management).
* Experience managing IT vendors and service providers.
* Proven experience leading and managing IT engineers or technicians.
* English & Spanish
Valuable:
* Experience administering Google Workspace (user lifecycle, groups, devices, security settings, and access controls).
* Hands-on experience with endpoint protection and EDR solutions, specifically SentinelOne or equivalent.
* Experience using remote monitoring and management (RMM) tools such as NinjaOne for endpoint monitoring, patching, and automation.
* Strong understanding of asset management and device inventory, including lifecycle tracking and reconciliation with user access.
* Practical knowledge of security and compliance requirements (e.g. GDPR), including device security, access reviews, and audit support.
* Ability to use scripting or light automation to improve IT operations (onboarding, patching, reporting).
Experience operating IT services in multi-site and/or multi-country environments, coordinating local and central teams.