Function
We’re looking for a Customer Master Data Officer to join our client’s team and support critical customer data management activities during a major enterprise transformation program. In this role, you will temporarily reinforce a small but essential data management team, ensuring the proper handling of privacy-related requests and maintaining high data quality standards. You will contribute to operational continuity while key team members are involved in a large-scale SAP S/4HANA transformation initiative.
Role & Responsibilities
As Customer Master Data Officer, you will support daily operations related to customer data governance, privacy management, and data quality processes.
Process incoming privacy-related requests in line with established procedures and applicable GDPR legislation.
Prioritize and manage requests efficiently while ensuring compliance with defined timelines.
Collaborate with stakeholders to ensure proper follow-up and resolution of privacy cases.
Provide regular updates and reporting to the Customer Data Manager.
Support data quality activities by handling requests according to defined procedures and guidelines.
Manage duplicate resolution and data cleansing activities through both manual requests and automated cleansing processes.
Contribute to maintaining accurate and reliable customer master data within the SAP CRM environment.
Profile & Experience
Our client is looking for a detail-oriented professional with experience in customer data management and strong awareness of privacy regulations.
Bachelor’s degree in Business, Economics, or a related field.
2–5 years of experience working with SAP CRM (on-premise) from a business user perspective.
Proven knowledge of GDPR regulations, including the Belgian law of May 25, 2018.
Experience working in roles involving confidential data handling.
Previous experience in a comparable function involving customer data or privacy management.
Experience working in regulated or public-sector environments is considered an advantage.
Fluent in Dutch or French at C1/C2 level (written and spoken).
The Ideal Candidate
Strong organizational and time management skills, able to handle multiple priorities and deadlines.
Experience working with structured procedures and compliance-driven processes.
Comfortable operating in secure environments requiring strict confidentiality.
Ability to work under pressure while maintaining accuracy and quality.
Strong communication and collaboration skills when working with internal stakeholders.
#J-18808-Ljbffr