USG Professionals focuses on project sourcing, interim management, and recruitment & selection, within the expertise areas of ICT, HR, Legal, Finance, Facility, Engineering, and Science. We aim to be a future-proof organization through innovative tools like USG EASY, unique training programs such as 'Start 2 Freelance,' and through knowledge sharing on our podcast channel and innovation meetups. Download the USG EASY app, apply in 1 click, and follow your application process step by step Job description We are looking for a Senior Business Analyst to join the B2B Service Acceleration & Transformation team within the BEAT tribe. The focus is on re-engineering business processes and aligning them with Salesforce Field Service capabilities, avoiding unnecessary customizations. The ideal candidate combines strong business analysis skills with experience in Field Service processes and/or Salesforce Field Service. Translate business strategy into digital capabilities and functional requirements. · Conduct impact analysis on services, processes, systems, and customer experience. · Support and coach fellow business analysts, especially in Field Service Management. · Collaborate with the Product Owner to translate analysis into a workable backlog. · Own and document your analyses, acting as a subject matter expert. · Guide stakeholders toward out-of-the-box Salesforce solutions, avoiding customizations unless strongly justified. Minimum 5 years of relevant experience in business analysis or similar roles. Business analysis in service-oriented environments · Familiarity with Salesforce Field Service or similar tools · Familiarity with Salesforce Communications Cloud or similar tools. · Dutch language proficiency · Coaching or mentoring experience within business analysis teams Languages: English Permanent contract with a competitive salary package including: monthly fixed expense allowance, company car and fuel card (or a monthly gross premium), meal vouchers €8, group and health insurance, mobile phone subscription, and a year-end bonus. Varied and dynamic training offering; consisting of both job-specific and overarching training. ? Regular feedback and contact moments with your assigned HR Business Partner. ? Get to know your fellow consultants at our network events and team-building activities. ? Offer Description as a Freelancer: Regular networking moments with innovative companies and fellow freelancers during our innovation meetups.