Title: IT Operations Manager - (Infrastructure and Operations) - Swedish Location: 1853 Grimbergen, BelgiumLanguage: Fluency in English and Swedish (written and verbal)Job Summary:We are urgently seeking a highly skilled IT Operations Manager to lead on-site IT operations. The ideal candidate will have a strong leadership background in IT service delivery, exceptional communication skills, and a proactive, customer-focused mindset.Key Qualifications:Strong expertise in IT Operations and Team LeadershipStrong understanding of support processes and proven team development capabilitiesPrior experience managing Field Support Engineers and IT Support EngineersProficiency in Vendor Service ManagementExcellent interpersonal, communication, and collaboration skillsSelf-motivated with proactive and independent work styleITIL knowledge or certification is a strong advantageCustomer-first mindset with solid interpersonal and problem-solving abilitiesCompetency in Microsoft Office toolsGood understanding of IT Infrastructure, Change Management, and basic Network & Server concepts.Roles & Responsibilities:Deliver IT operational expertise, aligning with global industry standards (e.g., ITIL) and internal policiesMonitor service delivery performance, focusing on enhancing Employee ExperienceDeeply understand the following aspects:Site: Infrastructure, IT challenges, network layout, and critical business processesServices: Delivery scope, responsible teams, and key contactsEmployees: User types, IT needs, and challengesExecute changes and IMACs (Install, Move, Add, Change)Apply a combination of technical knowledge, environment familiarity, and leadership skills to solve a range of IT operational challenges