NATO is seeking an experienced Level 3 Application Engineer to strengthen its Business Area during a strategic migration from on premise systems to cloud based platforms. The successful candidate will be responsible for ensuring high quality support for commercial off the shelf (COTS) applications while playing a key advisory role in cloud migration and infrastructure transformation initiatives.
Key Responsibilities
* Provide L3 support for a suite of COTS applications, ensuring performance, availability, and security compliance.
* Lead configuration and automation of Atlassian products (primarily Jira Service Management and Jira Software) on both on premise and Azure based private cloud environments.
* Manage containerized services and Kubernetes clusters within private cloud deployments.
* Configure and maintain CI/CD pipelines, EntraID groups, and other cloud native services across Azure and AWS.
* Deliver expert troubleshooting for end user issues, escalate where necessary, and maintain accurate documentation in service desk systems.
* Ensure applications align with NATO security directives, support accreditation efforts, and manage access controls.
* Create and maintain a central knowledge base to promote continuous improvement and team enablement.
* Collaborate with stakeholders and cross functional IT teams to ensure service excellence and smooth cloud transition.
Qualifications and Experience
* Proven experience in L3 application support for COTS products in secure, enterprise environments.
* Deep expertise with Atlassian ecosystem (Jira, Confluence) configuration and integration.
* Strong hands on experience with Azure/AWS cloud environments, CI/CD pipelines, Kubernetes, and containerization.
* Proficiency with Windows/Linux servers, Active Directory, Microsoft SQL Server, IIS, and networking.
* Familiarity with PKI, security compliance frameworks, and NATO/NCIA security directives.
* Experience supporting HR systems or identity management platforms such as GENPACT Sequence Kinetics/Cora