We are currently seeking a Product Marketing & Customer Success Coordinator to join a dynamic team dedicated to enhancing customer engagement, supporting product launches, and building a strong user community in a collaborative environment. As a Product Marketing & Customer Success Coordinator, you will play a pivotal role in fostering effective communication, driving customer satisfaction, and supporting the growth of our services. You will collaborate with cross-functional teams to implement strategies that ensure customers are well-informed, excited, and continuously satisfied.
Key responsibilities
Proactively manage customer relationships, ensuring users fully understand and effectively leverage our services
Build and maintain active user communities, gathering ongoing feedback to improve customer satisfaction
Coordinate communication strategies for new features and product releases
Develop clear, consistent, and compelling product messaging, positioning, and value propositions
Support user interviews, focus groups, surveys, and qualitative/quantitative research to understand customer needs and identify growth opportunities
Ensure customers and internal stakeholders are well-informed and prepared for upcoming product updates and feature rollouts
Support go-to-market (GTM) strategies for feature launches, working with cross-functional teams to ensure smooth releases and market readiness
Coordinate the creation and distribution of release notes, product announcements, newsletters, and customer communications
Organize and facilitate regular customer engagement sessions to drive adoption and loyalty
Plan and conduct training and onboarding sessions for customers regarding new product features and major updates
Regularly track changes in the product roadmap and ensure documentation is accurate and up-to-date
Required qualifications
Excellent written and verbal communication skills in English
Strong understanding of how to design and implement strategic product/service marketing campaigns and go-to-market plans
Experience with customer product enablement initiatives
Ability to collaborate effectively across departments and manage multiple initiatives simultaneously
Familiarity with market research techniques and tools
Experience with community management and customer feedback management
Strong attention to detail and ability to work independently to produce high-quality work
High degree of customer empathy
Requirements
EU Citizenship required
Fluency in English (written and spoken) is essential. Additional proficiency in other European languages is a plus
How to apply
If you meet the qualifications and are excited about this opportunity, we would love to hear from you! Apply now and become a key part of our team, driving customer success and product marketing.