Ph3Group Digital E‑Commerce Director – Overview /h3pAs the chef d’orchestre of Lyreco’s digital commerce transformation, you will drive high‑velocity platform development to become the central pillar of our omnichannel strategy, delivering commercial performance across 25 countries. /ph3Key Responsibilities /h3ulliRefine, challenge, and deliver Lyreco’s E‑Commerce Omnichannel strategy: assess the current platform, identify gaps, define evolution roadmap, and translate strategic ambitions into product roadmaps. /liliCoordinate cross‑functional delivery: partner with CGO leadership, CIO, IS teams, and business units to ensure seamless integration with ERP, CRM, PIM, DAM, and other core systems; manage external partners and governance. /liliOptimize and modernise the customer journey: evaluate UX and features, implement advanced B2B capabilities, ensure frictionless UX across navigation, search, checkout, and account management, and build personalized experiences for corporate accounts. /liliPrepare the platform for omnichannel acquisition, conversion, and loyalty: collaborate with marketing on SEO/SEA, ABM, inbound and lifecycle campaigns, and with CRM for reactivation and loyalty initiatives; monitor funnel performance and optimise conversion. /liliLead, manage, and align teams: develop the global e‑commerce team, foster collaboration across IS, marketing, commercial, supply chain, and customer service, promote a culture of agility, and drive change management for omnichannel practices. /li /ulh3Your Profile – Skills Capabilities /h3ullibTechnical Expertise: /b Deep understanding of ERP, CRM, PIM, DAM, B2B marketplaces, punchout, APIs, data automation; experience modernising or replatforming large‑scale e‑commerce systems. /lilibStrategic Analytical Skills: /b ROI‑driven mindset, mastery of e‑commerce KPIs (CAC, CLV, conversion, AOV, churn), ability to build business cases, prioritise roadmaps, and measure impact. /lilibCustomer‑Centric Commercial Acumen: /b Deep understanding of B2B buying behaviours, sales team needs, and designing solutions that enhance commercial performance and customer satisfaction. /lilibLeadership Influence: /b Proven ability to inspire diverse teams, align marketing, sales, and IT around a shared vision, influence senior stakeholders, and lead a multi‑year transformation with clarity and resilience. /li /ulh3Experience Qualifications /h3ulli15+ years in e‑commerce, digital product, or digital transformation roles. /liliExperience in B2B environments; global or multi‑country exposure is a strong advantage. /liliDemonstrated success in evolving or rebuilding digital platforms. /liliFluent in English; additional languages are a plus. /li /ulh3Benefits /h3ulliFull‑time dynamic international team. /liliPossibility to join internal accelerator program. /liliCompetitive salary, hybrid work model, pension plan. /liliPersonal growth budget. /li /ul /p #J-18808-Ljbffr