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Passionate people create exceptional things
Did you know that the solutions we develop are a key part of most industries? Electronics, medical research, renewable energy, food production, infrastructure and many more.
We´re everywhere! Working with us means working with the latest technologies and groundbreaking, sustainable innovations. With our inclusive and caring environment, you get the support and inspiration you need to grow.
Here, your ideas are embraced, and you never stop learning. Interested in being part of our team?
Join us on our journey for a better tomorrow.
The Role
- Follow-up the service delivery of the external partner and ensure the right level of quality and qualification
- Ensure the delivery of support in related area is in line with agreed service levels and beyond, and this over the different related SAP platforms.
- Manage support KPIs to achieve a high level of customer satisfaction and strive for continuous improvement of the team's efficiency and effectiveness
- Maintain close contact to other Operations Teams, the different team in Product Operations (Template team) and the Roll-out teams, in order to have a good contextual understanding of the related programs and evolution of the solution.
- Quality-assure the hand-over process to operations for the related stream
- Become a trusted and respected escalation point for the business, showing excellent understanding of business requirements and having a reputation of "getting things done"
- Prioritize problem management and bug fix change requests in the related area, aiming for a continuous reduction of support ticket volumes
- Steering ability of MEC and YEC processes. Deliverance and coordination of work arounds in this areas under time pressure
- 3rd level support expertise to support external partner in tricky or ambitious tasks
Recruiter
Hiring Manager
Stefan Stalmans