Summary The Product Representative advocates for the Novartis portfolio, especially priority brands, and services to customers by providing information and education that enables optimized patient outcomes. All customer engagement activities should enable the overall strategy and follow the agreed operational approach and solutions leveraging data and digital to maximize customer experience and performance, as well as patient reach. About the Role Major accountabilities: Knowledge & Brand activities: Proactively and continuously masters on product knowledge and disease area knowledge, latest and relevant data, key messages and disease information on respective brands and portfolio. Leverages all available data sources to create, dynamically prioritize and adapt relevant territory and customer engagement plans. Maximize field presence to achieve productivity, maximize customer experience and patient reach. Ensures excellence in Customer Satisfaction and Customer Services. Completes all reporting and administrative requirements in a timely and compliant manner. Customer Engagement: Holds excellent knowledge of Novartis portfolio and services and provided the latest, relevant and authorized data, key messages and disease information to the right customer at the right time, to support HCP decision making and optimize patient outcomes in an ethical way. Leverages advanced customer engagement skills to deliver high quality customer interactions and maximizing customer experience for the benefit of patients. Ensure customer satisfaction and best-in-class customer relationship building according to preferences and needs. Continuously maintains and extends network across key customer and HCPs. Ensures collection of relevant insights on HCPs and