We are recruiting a bilingual Customer Service Agent to join a growing European organisation active in medical diagnostics and laboratory solutions. The company designs and supplies high-quality diagnostic systems used by hospitals and laboratories across Belgium and beyond, with a strong reputation for innovation, stability, and long-term investment in people.
This is a junior-level role with excellent training and a clear development path for candidates who are technically curious, customer-focused, and fluent in both French and Dutch.
The role
As a Bilingual Customer Service Agent, you will be the first point of contact for customers across Belgium who are using large-scale diagnostic and laboratory equipment. You will provide first-line technical support, guide customers through troubleshooting steps, and ensure a high-quality service experience in both French and Dutch.
While this is a technical support role, prior experience as an engineer or technician is not essential. Strong communication skills, problem-solving ability, and a genuine interest in technology are far more important.
Your responsibilities will include:
Providing first-line technical and operational support to customers by phone and email
Supporting users of capital equipment by guiding them through issue resolution and basic troubleshooting
Communicating confidently in both French and Dutch on a daily basis
Escalating complex technical issues to specialist or field-based teams where required
Carrying out routine maintenance and checks on equipment based at the office
Maintaining accurate records of customer interactions and service activities
Building trusted relationships with customers through professional and empathetic communication
Who we are looking for
This role is well suited to someone at an early stage of their career who wants to build long-term technical expertise within the medical and life sciences sector.
We are open to candidates from a range of backgrounds, including:
Junior technicians or engineers
Recent graduates with a technical or scientific background
Candidates with strong hands-on technical know-how, for example mechanical, electrical, automotive, or similar
Customer service professionals with strong technical curiosity and learning ability
Key requirements:
Fluent in both French and Dutch, written and spoken
Strong communication and customer service skills
Willingness to learn and develop within a technical environment
Why join
Structured onboarding and comprehensive technical training
Clear development path toward field-based maintenance or engineering roles
Exposure to high-end diagnostic and laboratory technologies
Stable, growing organisation with a long-term outlook
Supportive team environment with strong internal knowledge sharing
Opportunity to build a long-term career in medical diagnostics and life sciences
This is an excellent entry point for someone bilingual who wants to combine customer interaction, technology, and long-term career development in a growing and meaningful industry.
Show more Show less