T5 Program Summary
The Federal Aviation Administration (FAA) awarded the Technical Support Services Contract 5 (T5) to Parsons in April 2023. Parsons is the prime contractor. This $1.8+ billion contract has a 4-year base period with two 3-year options. The statement of work includes a variety of activities that support the FAA's Capital Investment Plan (CIP) and certain reimbursable programs, the FAA NextGen Program, national security programs, and aviation safety. Specifically, work includes site selection and engineering, construction, environmental and fire/life safety, equipment installation and testing, drafting, contract surveillance, and other technical services as required. Work is performed across the nation in each of the FAA's nine regions as well as the Aeronautical Center in Oklahoma City, Oklahoma, and the Technical Center in Atlantic City, New Jersey and in several U.S. territories. An average staff of 500 with a peak staff over 650 supports this contract, in addition to those subcontractors who perform construction work. Parsons is seeking an individual with a good knowledge of basic quality concepts in the construction and equipment installation areas and excellent personal relationship skills to oversee quality and customer satisfaction for a nationwide program for the FAA.
Travel
This position requires 50% or greater travel for short duration trips (approximately 1 week at a time) across the continental United States, Alaska, Hawaii, and U.S. Territories.
What You’ll Be Doing
* Under the supervision of the program’s National Engineering Manager, develop standard equipment installation checklists based on manufacturers requirements to ensure consistent outcomes across the program by system type
* Monitor the effectiveness of those checklists and improve as needed
* Coordinate with multiple installation teams in the field to arrange for final or pre-final inspections
* Develop pertinent customer satisfaction surveys for end users
* Coordinate with end users for in-person or virtual customer satisfaction survey interviews (CSS)
* Analyze CSS data for trends and make programmatic suggestions to the Regional Program Manager and National Quality Manager for improvement
Required Skills
* A bachelors degree in engineering or construction management with at least 8 years of experience (or equivalent work experience).
* Intimate knowledge of construction means and methods
* Past experience in equipment installation techniques
* Previous experience with client or customer relationships such as face to face sales, customer service after the fact, or other similar work
* Experience working with other Federal agencies or departments
* Must be able to meet customer security requirements. A background check by Federal Authorities will be performed.
Desired Skills
* Experience working within the FAA National Airspace System is a plus
Security Clearance Requirement
None
Salary Range
$103,500.00 - $181,100.00
Federal Solutions Team
This position is part of our Federal Solutions team.
Parsons is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, veteran status or any other protected status.
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