IT Lead, Application Services Run
Start: ASAP
We're looking for a passionate and skilled individual to join our team as an IT Lead, Application Services Run.
Within the global organization, the DT AMS (Application Management Services) team is playing a crucial role in developing, modernizing and maintaining various DT applications, across multiple business process areas and technology domains such as:
BI Reporting & Analytics (Finance, Legal, Supply Chain, Technical Operations, Commercial)
SalesForce
TalentShare (SAP Sucesssfactor)
Web/Mobile Applications
Driving Automation & AI Strategy: Oversee the implementation of automation and AI technologies to streamline AMS workflows, enhance incident management, and optimize processes to reduce operational costs.
Managing Vendor Relationships: Facilitate contract renewals, RFPs, and external benchmarking. Track key actions and progress from performance reviews and steering committees, and manage dashboards for budget, skills, and training compliance.
Financial & Administrative Oversight: Assist with budget planning, forecasting, and managing invoice reception and approval.
Ensuring Quality & Compliance: Facilitate DT audits and ensure effective knowledge transfer from project to support teams.
5+ years in a Service Management role with a strong understanding of Incident, Service Request, and Change Request processes.
Proven experience managing projects from planning to completion.
Strong interpersonal skills with the ability to work effectively with cross-functional teams and external partners.
Language:
Proficiency in English is essential.