Customer Service Representative
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This is an exciting opportunity to work in a dynamic team as a Customer Service Consultant. As a key member of the internal sales department, you will be the direct contact for all customer enquiries in the sales process for the BeNeLux region.
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* In this role, you will collaborate closely with the field sales team to provide customer inspiration, acquire new customers, and manage long-term customer relationships.
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* You will be responsible for handling customer enquiries professionally and efficiently, including product consultation, order processing, complaints management, and customer data management.
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* In project sales, you will research projects, calculate quotations, and support the implementation of construction projects.
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* You will maintain accurate and up-to-date data in IT systems (CRM/SAP) to document customer information.
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Your Expertise is Highly Valued
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* You possess commercial apprenticeship or equivalent qualifications.
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* With professional experience in customer service, ideally in a manufacturing company, and a strong technical understanding, you will excel in this role.
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* You are a sociable, empathetic, and solution-focused individual with excellent communication skills.
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* You possess fluency in Dutch/Flemish and good French skills, with English being a must; we also support further language training if needed.
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* You have experience working with MS Office, SAP (or similar), and CRM systems.
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* Your profile is complemented by a high level of service orientation, a hands-on mentality, and a structured and independent way of working.
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A Rewarding Offer
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* We offer a competitive salary range from € 2.650 to € 3.400 per month.
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* Our open working atmosphere and respectful cooperation ensure that you feel part of our team quickly.
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* We provide flexible working hours, a laptop, and a company phone, along with other benefits that make a difference in your career.
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* We believe in personal and professional growth, offering opportunities for development, such as language courses, specialized training, and seminars.
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* We encourage organizational freedom and personal responsibility, allowing you to shape your role and contribute to the company's success.
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* Our comprehensive induction program ensures a smooth onboarding process, with personalized support and mentorship throughout your first few months.
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* You'll enjoy employee discounts and be part of a company that prioritizes sustainability and environmental responsibility.
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What We're Looking For
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* A communicative team player (m/f/d) who can offer exceptional customer service in a fast-paced environment.
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* An individual with a passion for design-oriented products and a strong customer focus.
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* A results-driven professional who thrives in a dynamic team and is committed to delivering excellent outcomes.
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